• Supervision, evaluation, and development of staff
• Talent management, deliverables, outcome management, etc.
• Leading operational excellence and process improvement work
• Overseeing and delivering technical training
• Leading a team using outcome-based reportable metrics

The ideal candidate for an HS IT Supervisor assigned to the infrastructure team will have a strong technical foundation, and demonstrable experience in the methods and techniques of system installation and deployment, troubleshooting, and problem resolution. Experience and support of virtual systems or thin client technologies are required. A passion for team building, driving performance, defining service level agreements, and reporting of key performance indicators is expected.